Faq
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. We prioritize your security, so all transactions are processed through secure gateways.
Q: Is it safe to order from your website?
A: Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption technology to ensure that your personal and payment information is 100% secure. We do not store your credit card details on our servers, nor do we share your personal data with third parties.
Q: Can I modify or cancel my order?
A: We pride ourselves on fast processing. If you need to change or cancel your order, please contact us at help@cushsy.com within 8 hours of placing the order.
Please Note: Once the 8-hour window has passed or the order has been processed by our warehouse, we will be unable to make changes.
Q: What is a "Pre-order" item?
A: A pre-order item is a product that you purchase before we have it in stock. This secures your item so it ships as soon as it arrives. You can cancel a pre-order at any time before it has been processed for shipping.
Q: I ordered an in-stock item with a pre-order item. Will they ship separately?
A: To minimize waste and shipping costs, we typically ship your entire order once all items (including pre-orders) are available. If you need the in-stock item sooner, please email us, and we can help arrange a solution.
2. Shipping & Delivery
Q: How much is shipping?
A: We keep our shipping costs simple and affordable:
Standard Shipping: $6.99 per order.
Express Shipping: $15.99 per order.
Free Shipping: We offer FREE Standard Shipping on all orders over $50 USD.
Q: How can I track my order?
A: Once your order ships, you will receive an email with your tracking number. If you do not receive this email within a few days of ordering, please check your spam folder or contact us at help@cushsy.com.
Q: What happens if I am not home during delivery?
A: Depending on the carrier and your country's local postal service, the package may be left in a secure location, or a delivery attempt notice will be left for you to schedule a redelivery or pick it up at a local post office.
Q: Note on Holidays & Shipping Times
A: Please be aware that business days do not include weekends or public holidays. Shipping times may be slightly affected during major holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return policy. If you are not satisfied with your purchase, you may return it within 14 days of receiving your package.
Condition: Items must be in original condition, unused, unwashed, and with all original tags/hygiene seals attached.
Q: How do I initiate a return?
A: Making a return is simple:
Email us at help@cushsy.com within 14 days of delivery.
Include your Order Number and the reason for the return.
Our team will provide you with the return instructions and address.
Please Note: Customers are responsible for return shipping costs (unless the item is defective). Original shipping fees are non-refundable.
Q: What if I receive a damaged or incorrect item?
A: We strive for quality, but mistakes can happen. If your item arrives damaged or incorrect, please email us immediately at help@cushsy.com with photos of the issue. We will prioritize your case and arrange a replacement or refund right away.
4. Contact Us
Q: How can I contact you?
A: We are here to help!
Email: help@cushsy.com